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Holiday Shipping & Production Dates For 2023

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Holiday Shipping & Production Dates For 2023

On August 20, 2023, the Luxeon Star LEDs website transitioned to a new hosting service. If you're a returning customer, you will need to reset your password to maintain your account security. You can reset your password here.

Returns & Refunds

All non-custom products sold on the Luxeon Star LED website may be returned for a full refund (less shipping costs and payment fees) within 30 days of purchase providing they have been unused and in their original packaging. Orders over US $100.00 (USD) may be subject to a re-stocking fee. Please contact us for additional details before you order. Refund payments are only provided when we have received the returned items.

Custom-built products are non-returnable/non-refundable.

Written quotes (mailed, emailed, or faxed) may have modified return/exchange conditions that supersede this return/exchange policy.

High-power LEDs are current-driven devices that must be powered using a current-regulated power source. Current-limiting resistors or voltage-regulated power supplies are not suitable for providing current-regulated or current-limited power to high-brightness LEDs. We will only warrant LEDs that are driven using a current-regulating driver or power supply specifically designed for high-brightness LEDs.

For more information, please review our Terms & Conditions page.

Cancellation, Returns & Exchange Policy For Custom Built LED Modules

Orders for custom-built LED modules (any module that uses customer-selected components and is not part of our regular product line cannot be canceled or altered once your order has been reviewed and submitted to production! So be very sure that you have selected the correct LEDs before you submit your order!

Custom products cannot be exchanged or returned for a refund.

Written quotes (mailed, emailed, or faxed) may have modified return/exchange conditions that supersede this return/exchange policy.

Cancellation, Returns & Exchange Policy For Custom Built LED Modules

You may cancel any unshipped (non-custom) order without penalty. To cancel an order, please email service@luxeonstar.com.

How To Return An Item

Before you return any item, you must contact us at service@luxeonstar.com to obtain a Return Merchandise Authorization (RMA) number. We will provide complete return instructions when we issue the RMA number.