to the United States 
Your order will ship from our facility in Lethbridge, Alberta, Canada, to the United States.
Because this is a cross-border shipment, your order moves through US customs, and the carrier handles tariff assessment, brokerage, and clearance. This article explains your shipping options, how tariffs are handled, and what documentation we provide.
Option 1: USPS shipping (orders up to $800)
For orders up to $800 USD, low-cost, trackable USPS postal options are available during checkout. Tariffs and duties are included in the calculated USPS shipping fee, so there are no surprise charges at delivery.
Option 2: Shipping with your own carrier account
For orders over $800 USD, we ship exclusively using your UPS, FedEx, or DHL account. This option is also available for smaller orders if you prefer.
What you’ll need at checkout:
- An active UPS, FedEx, or DHL account
- Your carrier account number
Orders cannot be processed without valid carrier account information.
What gets billed to your carrier account:
- Shipping charges
- All applicable tariffs and duties
- Carrier brokerage fees
- Customs clearance charges
- Any additional carrier handling fees
Tariffs on our products
All LED modules and drivers we offer qualify for tariff-free treatment under USMCA/CUSMA (the United States–Mexico–Canada Agreement). When our products are correctly classified by the carrier, no tariffs or duties should be assessed on your shipment.
Customs documentation we provide
When your order ships, we provide the customs documentation needed to clear US customs:
- Commercial invoice – submitted electronically to UPS, FedEx, or DHL when your order ships.
- Commonly requested customs documents (such as USMCA certificates of origin) – submitted electronically to UPS. For FedEx and DHL, we will email these documents to you, and you’ll need to forward them to your carrier if requested.
If your carrier requests additional documentation, email us at service@luxeonstar.com, and we’ll determine what we can provide.
Customs clearance times
Standard customs clearance takes 24–72 hours. If your shipment is held longer than that, contact your carrier first to check for missing documentation or pending duty payments. If your carrier needs additional documents from us, email service@luxeonstar.com.
We can provide additional documentation on request, but we can’t directly resolve customs holds, carrier routing issues, or unpaid duties; those have to be handled between you and the carrier.
If tariffs are incorrectly applied
Carriers occasionally misclassify products and apply incorrect tariffs to USMCA-eligible shipments. If this happens, you can dispute the charges directly through your carrier’s online dispute process. Contact us at service@luxeonstar.com if you need supporting documentation for your dispute.
Need help?
Email us at service@luxeonstar.com.
